| Return & Refund: Refund or replacement request is available only the requests within 30 days after parcel received & returning the item as the same condition as received. Please contact us to request a return authorization. Your name, auction number, and reason for return should be included in the email. All items returned must contain all original packaging materials. Please repack the item carefully. Items returned will be tested and a new replacement will be shipped to the buyer immediately when found defective. In the event that a suitable replacement is not available then a refund will be issued. Shipping, handling and insurance fees are non refundable. If the item is found non-defective, the item will be sent back to the buyer at buyer's expense. Items returned without RMA number will be refused and returned to the sender. Buyer is responsible for All Return Postage and Shipping Charges. Buyer is responsible for additional shipping costs for items that are returned refused and/or undeliverable. We do not accept any returns without an authorization number on the box or label it is being returned in. 1. If you receive unsatisfactory or damaged items, please contact us soon, we will give you a satisfactory reply. Don't leave me negative or Neutral feedback,also don't Open any dispute This is very important to us. Feedback = life! !we wish you have a happy shopping.Thank you very much! 2. We will check all item(s) carefully before shipping. If you find any quality problems when you receive the item(s). Please do contact us soon. We will resolve it for you in 48 hours. 3. If you choose a wrong size that the item(s) can't fit you very well, we offer exchange, but you need pay the shipping fee. the international shipping fee is very expensive and the shipping time is very long, we don't want anybody to exchange the items, so we hope you can choose a right size in the first time, it's very important! 4. If the package lost on the shipping way, we will resend you the same item(s) for free, or refund your full payment including shipping fee. Please contact us ASAP if you can't receive the package in 2 weeks by EMS or can't receive the package in 1 month by China post air mail,we will resolve the problem in 48 hours. Customer satisfaction is very important to us and our feedback rating reflects this satisfaction. Please give us the opportunity to resolve any problem. We understand the concerns and frustrations you might have , and will try our best to resolve the issues asap. however ,due to high volume of daily incoming emails and time zone difference, we may not be able to reply your emails immediately. please allow 1~2 bussiness days for us to response. Please email us before leaving any negative feedback or open any dispute on PayPal. We care about our valued customers, and will always try to help you. So if you have any problems, please e-mail us immediately. If you we are not satisfied with the product or service ,please contact me and don't give us negative or natural feedback,We must give you a satisfactory solution. |
