Postage United Kingdom including Northern Ireland, Channel Islands and Scottish Highlands and Islands Using Royal Mail 1st Class we post this item to all of UK for Free , and any subsequent one purchased will be Free . All of UK, includes Northern Ireland, Channel Islands and Scottish Highlands and Islands.
Using Royal Mail 1st Class Recorded we post this item to all of UK for £1.00 , and any subsequent one purchased will be Free . All of UK, includes Northern Ireland, Channel Islands and Scottish Highlands and Islands. Other 24 hour delivery If you need your item quickly we offer a 24 hour service to UK but excludes Northern Ireland, Channel Islands and Scottish Highlands and Islands. The cost of this would be £9.00 , and each consecutive item would be Free . Please select this at the checkout if you need this service. Only applies to order before 2pm and excludes weekends, public and national holidays. Rest of the World Shipped using Royal Mail International Signed For for £15.00 and each consecutive item for £15.00 . Excluded countries or regions We won't ship to the following countries or regions: Channel Islands, Isle of Man, Isle of Wight, Scilly Isles, Scottish Highlands, Scottish Islands, PO Box, Cyprus, Jersey, Malta, Venezuela, for more detail please refer to the excluded countries list within this ebay listing. |
Payment Information
PLEASE ENSURE YOU READ THE AREA SURCHARGES WHICH APPLY TO VARIOUS COUNTRIES AND UK POSTAL CODES
Payments through eBay
Currently we offer Paypal online through eBay as a means of payment and also payments over the telephone using your debit or credit card.
Of course this means that you can use your credit or debit card through Paypal without having to have a Paypal account.
We always recommend that you select Royal Mail 1st Class Recorded Delivery to safeguard against Royal Mail delivery problems should they occur. Simply select this from the postage options or ask staff for details when ordering over the telephone.
All payments are processed through Paypal on secure servers. Buy with confidence knowing that the payment processing is on secure servers and being handled by Paypal , the biggest on-line transactional provider which includes Full Buyer Protection .
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Feedback
We value all positive feedback from our customers, if you have a problem with your item please contact us through Ebay messages before you leave negative feedback so we can help resolve the issue
About Us
We pride ourselves on trying to give you the best experience possible if you have any problems with your purchase please contact us before leaving any feedback
Collections
Collections are welcome from our warehouse but please Telephone or email before you set out on your journey as we need time to pick your stock ready for when you arrive.
Unfortunately if you have not made a prior arrangement with us to visit then we cannot accommodate your collection as we are a warehouse and not a general retail outlet.
We ask that you can give as much notice as possible as we are generally very busy and avoid stock collections on a Monday where possible.
Our collection address details are below
INDUSTRATEC 1 Bell Close Ruislip Gardens Middlesex London HA4 6LP
PLEASE CONTACT US BEFORE OPENING ANY EBAY CASE AS ONCE A CASE IS OPEN WE CANNOT EXCHANGE ONLY REFUND AND COMMUNICATION IS LIMITED PLEASE USE EBAY MESSAGES
Warranty and Returns
Occasionally things do go wrong and in those instances we would like to resolve these issues as soon as possible
In order for us to resolve any issues as quickly as possible please follow these simple guidelines
- In order to avoid unnecessary postage costs, we will endeavor in the first instance to try and resolve any problems via Ebay Messages. Failing that, we will issue you with a returns authorisation number which must be included with its return. After the return of goods to us we will inspect / repair any faulty item/s and if necessary we will replace the said faulty item/s with the same or equivalent or better.
- Any shortages or damage or defect must be reported within 2 days of receipt.
Our return's address is as follows
- Industratec Stores Limited
- Unit 3
- Kelvinside Industrial Park
- Wallasey
- Wirral
- CH44 7JY
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Please contact us first before opening any case due to the fact that once a case is opened we are restricted in what we can resolve.
Please enclose a note with the returns authorisation number, a brief description/reason for the return
Industratec Stores Limited Returns Dept Unit 3 KelvinSide Wallasey Wirral CH44 7JY
Please enclose a note and a brief description/reason for the return, the original date of purchase and just leave the rest to us.
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