Steel City Ltd are Manufacturers and Stock Holders of Stainless Steel Balustrades and Distributors of Glass and Components of the Highest Quality. We pride ourselves on being able to sell Balustrade and Handrail components at Trade Prices Giving you exceptional value for money. We are so confident that our prices are the Best in the Market we promise to
Beat any Genuine Like for Like Quote.
Steel City Ltd Handrails and Balustrade Posts are pre-fabricated and ready to fit. Please note we do not supply fixings to the floor for Balustrade posts.
Please visit our other items on eBay for all different size and style Balustrade and handrail Systems. We can custom build any size and dimension Balustrade or handrail bespoke to your requirements.
We have an extensive range of high-quality stainless End caps, Elbows, brackets, and other stainless steel components for architectural glass systems. See our entire range on eBay.
Standard delivery is 4 – 5 working days and is FREE, We do however try to dispatch handrail sooner when possible.
Please note FREE shipping excludes; Highlands, Northern Ireland, Channel Islands & any island off UK mainland.
An additional charge can be applied for these areas and delivery will take 2-3 days extra)
RETURNS
Trade Balustrade Ltd want you to be delighted with any product purchased on eBay. If you are not, we guarantee to do our utmost to put right any concerns you may have. Upon delivery the driver will ask you to check the parcels and when you are satisfied requests a signature.
If in the event your goods are incorrect, faulty or damaged on delivery and this was not noticed when they were first examined you must notify Trade Balustrade Ltd in writing email/ within 7 days of receiving your order.
We will exchange the product or issue a full refund. If we cannot provide an exact replacement (the item is out of stock or discontinued) we will recommend a substitute as an alternative. If you are not satisfied with this then a full refund will be issued to the original payment card. You have a duty of care whilst the product is in your possession and it is preferable that the product be returned in its original packaging. We will consider the overall condition of the product being returned and we reserve the right to bill you for any damage incurred by yourself or poor re-packaging if the product is returned is in such a condition that the item needs to be reduced in price for stock or disposed.
The goods must be returned within 14 days of delivery. The collection of the goods will be arranged through our nominated delivery courier who will contact you to arrange collectionfrom the original delivery address. The courier will not go to an alternative address unless instructed to do so by Trade Balustrade Ltd
In all instances you must take reasonable care of the item(s) and must not use them. If the goods are to be returned because they are incorrect or faulty you will be refunded in full. If the item is not defective then you will need to return it at your own cost. We reserve the right to charge for collection of the item. The return of the goods will be at your expense.
You have a statutory 7 day cooling off period (with the exception of products being made to your specification) from the day after you receive your order. During this time you may cancel your order at any time and receive a full refund. If the item has already been despatched to you, then we reserve the right to charge for the collection of the item. The above returns policy does not affect your statutory rights. For further details refer to our terms and conditions section.
The goods must be returned within 28 days of delivery.
The collection of the goods will be arranged through our nominated delivery courier. In all instances, you must take reasonable care of the item(s) and must not use them. Unfortunately, we cannot exchange for a different product. If you require an exchange for a different product then a new order will have to be placed.
(Please note if you have purchased a Balustrade system and signed off the drawing you will not be entitled to return the goods if correct to the agreed specification.)
Our Customer Care Team will respond as soon as they can. Please ensure you complete all the details in the email.
Please note: You have a duty of care for the product and any damage (or additional damage if the product is already damaged) by yourself or poor re-packaging may incur a charge.